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Watch the welcome video below to learn what to expect and how to get started.

Watch the welcome video below to learn what to expect and how to get started.

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Still have questions?

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See What The Member Success Team Can Do For You

Want help to stay on track? Our Member Success Team (MST) services are a part of your membership, offering 1-on-1 monthly support and lifestyle guidance.

Guidance tailored to your unique goals

Help you stay on track and reach your goals faster

Support you in building healthier habits that last 

Accountability, motivation, and check-ins

BOOK WITH MEMBER SUCCESS!
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Get the Most Out of Your Program with 
WeightCare ONE

Track Your Meals, Exercise, Habits, and Progress 

Within the app you can track your food, water, exercise, weight, activity, measurements.

Access To Meal Plans & More

GLP-1 focused recipes for breakfast, midday, and dinner along with snacks. You will even find vegan and plant-based options.

Instructor-Led Fitness Videos

No matter your athletic ability you'll find fun workouts of various lengths and levels!

Direct Messaging With A Certified Nutritionist

Receive direct access to our nutrition and fitness coaches through in-app messaging, available 7 days a week. This will be your primary mode of daily communication with our care team.
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frequently asked questions

How do I download the app?

Within a week, you’ll receive an email titled "WeightCare Program Activation."

1. Open it and click the green button to activate your account.
2. Download the WeightCare ONE app
 

Apple: App Store
Android: Google Play Store

Questions or eager to get started sooner?
Reach out to Customer Support Monday to Friday from 9 am to 6 pm ET.
Phone: (954) 852-9344 or (844) 228-1344
Email: help@joinweightcare.com

Oh no! I missed my welcome call. How do I reschedule it?

Your Member Success Team advocate is just a text or email away. Email: help@joinweightcare.com

I’m confused about which medication I’m getting. Can someone explain?

A Member Success Team advocate can walk you through the program options and help clarify what you’ve been prescribed.

Can I switch from Semaglutide to Tirzepatide (or vice versa)?

Usually, that’s a yes! We’ll guide you through the steps and when to how to check in with your assigned WeightCare physician for an assessment.

How can I make sure I have the best experience on this program?

The Member Success Team is here to listen and ensure your care stays on track. At WeightCare, we care!

Who is on my WeightCare team to help me?

Your team is here to keep you supported, informed, and motivated. You’ll have:

  • Your assigned physician | Board-certified and US-based
    You may have already received a text message or email from your physician at the mobile phone number and email address you provided during verification at the end of your medical questionnaire. To correspond with them, simply reply to either the text or email.
     
  • Access to health coaches | In the members-only WeightCare ONE app
     
  • Your Member Success Team (MST) advocate | Your dedicated support partner
    Book your free Welcome Call

 

Together, we provide HIPAA-compliant care, continuous monitoring, and expert, motivational guidance to help you stay on track. Pro Tip: Remember to download the WeightCare ONE app to track your results.

What does a Member Success Team advocate do?

Your MST advocate is available via phone, email, or text to:

  • Answer health and lifestyle questions
  • Connect you to your WeightCare physician for clinical needs
  • Share resources to help you succeed
  • Help you set realistic goals, overcome obstacles, and celebrate progress

    Members who meet regularly with their MST advocate often reach their health goals faster and maintain their results longer.

    Note: MST advocates are trusted guides and accountability partners, not medical providers. For medical questions, please contact your assigned WeightCare physician.

    Pro Tip: Schedule recurring check-ins with your MST advocate to stay on track.
     

What happens when I run low on medication?

You’ll get a reminder 7 days before your next refill is due. After you refill, you’ll receive a short medical questionnaire to complete so your assigned physician can review your photo updates, assess your progress, and consider any necessary prescription adjustments (such as increasing your dose when medically appropriate). Submitting your questionnaire on time ensures your next shipment of medication arrives without delays and keeps you moving toward healthy, steady progress.

Can someone explain my treatment timeline or what happens next?

Of course, we’ll walk you through the phases of your treatment and what to expect at each step.